The Phone Directory UKis responsible for the processing of personal data as shown in this privacy statement.

Data that we process

The Phone Directory UK processes various personal data if you use our services. We may use the following personal data:

  • First and last name;
  • Address;
  • Email address;
  • Bank details.

In addition, for companies we may request a VAT number and a Chamber of Commerce number.

For what purpose and on what basis we process personal data

We may process your personal data for the following purposes:

  • Handling your payment;
  • E-mailing you if this is necessary to be able to perform our services;
  • Inform you about changes to our services and products;
  • We also process personal data if we are legally obliged to do so, such as data we need for our tax return.

How we secure your personal data

We take the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly protected or there are indications of abuse, please contact our customer service via the support form.

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors under the age of 16 (unless they have permission from parents or guardian). However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, to prevent information about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without that permission, please contact us via our support form and we will remove this information.

Storing personal data

We do not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. We save our Google Analytics data for a period of 48 months. For tax reasons, we keep your billing information in our invoice program.


Our websites use various cookies. Our analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences. We can also use this to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously saved via the settings of your browser. However, we may also store an affiliate cookie in your browser. This can detect if you pressed an affiliate link of one of our partners. This cookie will only be stored in your browser, for a period of 30 days, when you press a link of a partner. If you would like to remove this cookie from your browser, you can delete cookies via your browser.

Automated decision making

We may take decisions based on automated processing on issues that may have (significant) consequences for individuals. These are decisions that are made by computer programs or systems, without a person (for example, an employee of the Phone Directory UK) in between.

Sharing of personal data with third parties

We will never sell your information to third parties and we will only provide this to third parties if this is necessary for the implementation of our agreement with you or to comply with a legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. However, we remain responsible for these processes.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by us and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data via our support form.

To ensure that the request for inspection has been made by you, we ask that you send a copy of your proof of identity with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport) and passport number black. This is to protect your privacy. We will respond to your request as quickly as possible, but within 20 working days.